Customer information
Frequently asked questions
Find information about Avelqo products, UK delivery, payments, returns and refunds.
Products
What does Avelqo sell?
Avelqo sells a focused collection of eyewear cords designed for use with glasses and sunglasses.
Are the eyewear cords sold with glasses?
No. Avelqo product listings are for the eyewear cord only. Glasses, sunglasses and other accessories shown in photographs are not included unless the product page explicitly says otherwise.
Do you offer customised products?
No. All Avelqo products are supplied as shown on their individual product pages. We do not currently offer customisation or made-to-order services.
Are your products ready to ship?
Yes. Products available for purchase on our website are stocked and ready to be prepared for dispatch.
Orders and payment
Which payment methods do you accept?
We accept payment through PayPal. The payment methods available within PayPal may depend on the customer and PayPal’s services.
Can I change or cancel an order?
Contact us as soon as possible at support@avelqo.shop. If the order has not entered processing or been dispatched, we will try to accommodate the request.
If the order has already been dispatched, you may use our 30-day return process after receiving it.
Will I receive an order confirmation?
Yes. An order confirmation is sent to the email address provided during checkout. Please check your spam or junk folder if it does not appear in your inbox.
UK delivery
Where does Avelqo deliver?
We currently accept and deliver orders only within the United Kingdom.
How much does delivery cost?
Standard tracked delivery is free on every Avelqo order.
Which delivery service do you use?
Orders are dispatched using Royal Mail Tracked 24.
When will my order arrive?
Orders are normally prepared and handed to Royal Mail within 1–2 working days. Delivery normally takes a further 2–3 working days after dispatch.
The estimated total time from placing an order to delivery is therefore 3–5 working days. Working days exclude weekends and UK bank holidays.
Can delivery take longer than estimated?
Yes. Delivery estimates are not guarantees, and delays may occur because of carrier disruption, severe weather, peak periods or address problems.
Returns and refunds
What is your return period?
You may request a return within 30 days after receiving your order.
Are returns free?
Yes. Avelqo provides a free return service for eligible UK returns, including change-of-mind returns.
Contact us before sending anything so that we can confirm eligibility and provide the correct prepaid return instructions.
What condition must a returned product be in?
Change-of-mind returns should be unused, unworn and returned with their original packaging and any included components. You may inspect the product as reasonably necessary, but you may be responsible for diminished value caused by handling beyond that.
How do I start a return?
Email support@avelqo.shop with your order number and the reason for the return. We will provide the relevant instructions and prepaid return method.
Do not send a product without contacting us first.
What if my order arrives damaged, faulty or incorrect?
Contact us promptly with your order number, an explanation of the problem and clear photographs where appropriate. We will review the issue and arrange a suitable remedy, such as a replacement or refund, at no additional return cost to you.
When will I receive my refund?
Once the returned product has been received and inspected, an approved refund will be issued to the original PayPal payment method within 10 working days.
Your bank or payment provider may require additional time to display the refund after it has been issued.
About Avelqo
Who operates Avelqo?
Avelqo is operated by Harmer Yuwalin, Sole Trader, from 16 Grant Close, Manchester, M9 8HY, United Kingdom.
How can I contact Avelqo?
Email support@avelqo.shop or use our website’s Contact Us page.
Still need help?
Contact Avelqo with your question. Include your order number when asking about an existing purchase.
Contact Us