1. Delivery area
Avelqo currently accepts and delivers orders only within the United Kingdom.
We do not currently offer international delivery. Orders submitted with a delivery address outside the United Kingdom cannot be fulfilled.
2. Delivery cost and service
Standard tracked delivery is completely free on every Avelqo order. There is no minimum purchase requirement.
Orders are dispatched using Royal Mail Tracked 24. Where available, tracking information will be sent to the email address provided during checkout after the order has been dispatched.
3. Dispatch and delivery times
Order processing and dispatch
Orders are normally processed, prepared and handed to Royal Mail within 1–2 working days after the order is placed and payment is successfully received.
Delivery after dispatch
Delivery normally takes approximately 2–3 working days after the parcel has been dispatched.
Total estimated delivery time
The estimated total time from placing an order to receiving it is therefore 3–5 working days.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays begin processing on the next working day.
4. Delivery estimates and delays
All stated delivery periods are estimates rather than guaranteed delivery dates. Occasional delays may occur because of circumstances outside our reasonable control, including:
- Royal Mail network disruption or exceptionally high demand;
- severe weather or transport disruption;
- UK bank holidays and seasonal peak periods;
- an incomplete or incorrect delivery address; or
- other events that prevent normal delivery operations.
If your order has not arrived within a reasonable period after the estimated delivery window, contact us so that we can investigate.
5. Delivery addresses
Customers are responsible for providing a complete and accurate delivery address during checkout. Please check the address carefully before placing your order.
If you notice an address error, email support@avelqo.shop immediately. We will try to correct it if the order has not already entered processing or been dispatched, but we cannot guarantee that changes will be possible.
6. Tracking your order
When tracking is available, the tracking reference or link will be included in the dispatch notification sent to the email address used for the order.
Tracking information can sometimes require time to update after Royal Mail receives the parcel.
7. Missing or incorrectly delivered parcels
If tracking shows an unexpected delivery status, or you believe your parcel is missing, check around the delivery location and with members of your household or neighbours who may have accepted it.
If it still cannot be located, contact us at support@avelqo.shop with your name and order number. We will review the delivery information and raise an enquiry with Royal Mail where appropriate.
8. Damaged parcels or incorrect products
If an order arrives damaged, faulty or contains the wrong product, contact us promptly with:
- your order number;
- a description of the issue; and
- clear photographs of the product and packaging where appropriate.
We will assess the issue and arrange an appropriate solution, such as a replacement or refund, at no additional return cost to you.
9. Returns
Avelqo offers eligible customers a 30-day free return service. Contact us before posting a return so that we can confirm eligibility and provide the correct prepaid return instructions.
Full conditions and instructions are available on our Returns & Refunds Policy.
10. Contact information
For questions concerning dispatch or delivery, contact:
Avelqo
Operated by Harmer Yuwalin, Sole Trader
16 Grant Close
Manchester, M9 8HY
United Kingdom
Email:
support@avelqo.shop