1. About Avelqo
Avelqo is a UK online retailer operated by Harmer Yuwalin as a sole trader.
Trading name: Avelqo
Business owner: Harmer Yuwalin, Sole Trader
Business address: 16 Grant Close, Manchester,
M9 8HY, United Kingdom
Email:
support@avelqo.shop
2. Scope of these terms
These terms apply to your use of avelqo.shop and to orders placed through the website. Please read them before submitting an order.
By placing an order, you confirm that you are acting as a consumer, are legally capable of entering into a contract and have authority to use the selected payment method.
These terms do not exclude or restrict rights that cannot lawfully be excluded under UK consumer law.
3. Products
Avelqo sells eyewear cords intended for use with glasses and sunglasses. Unless a product page expressly states otherwise, glasses, sunglasses and display accessories shown in photographs are not included.
Product photographs and colours are presented as accurately as reasonably possible. Screen settings, lighting and photography can cause minor differences in colour or appearance.
Product dimensions, weights and other measurements may be approximate. Please review the relevant product page before ordering.
Avelqo products are offered as shown. We do not currently offer customised or made-to-order products.
4. Eyewear compatibility and use
Customers should review the product description, attachment style, dimensions and available images to determine whether a cord is suitable for their frames and intended use.
Eyewear cords should be fitted and used with reasonable care. Inspect the cord and its attachments before use and stop using it if it becomes damaged, worn or insecure.
Our eyewear cords are accessories and are not protective or safety equipment. They do not guarantee that glasses will not be lost, dropped or damaged.
5. Prices
Product prices are displayed in pounds sterling (GBP). The price charged is the price shown at checkout when the order is submitted, subject to correction of an obvious pricing error.
Standard UK delivery is free. Any other charge that may apply will be displayed before you submit the order.
We may change product prices at any time, but a later price change will not normally affect an order already accepted by us.
6. Placing an order
When you place an order, you are offering to purchase the selected products under these terms. You are responsible for checking the products, quantities, price, contact information and delivery address before submitting the order.
An automated acknowledgement confirms that we received your order. It does not necessarily mean the order has been accepted.
A contract is formed when we accept and begin processing the order or send confirmation that the order has been accepted or dispatched.
7. When we may decline or cancel an order
We may decline or cancel an order where reasonably necessary, including if:
- the product is unavailable;
- payment is not authorised or is reversed;
- we identify an obvious pricing or product-information error;
- the delivery address is incomplete, invalid or outside the UK;
- we reasonably suspect fraud, misuse or unauthorised activity; or
- we cannot fulfil the order because of circumstances beyond our control.
If payment has already been received for an order we cannot accept or fulfil, we will issue a refund to the original payment method.
8. Payment
Payment is processed through PayPal. The payment options presented by PayPal may depend on the customer, device and services PayPal makes available.
PayPal processes payment information under its own terms and privacy practices. We may receive transaction references, payment status and limited information required to administer the order.
9. Delivery
Avelqo currently delivers only within the United Kingdom. Standard delivery is free and orders are sent using Royal Mail Tracked 24.
- Processing and dispatch: normally 1–2 working days.
- Delivery after dispatch: normally 2–3 working days.
- Total estimated time: normally 3–5 working days.
These periods are estimates and are not guaranteed delivery dates. Working days exclude weekends and UK bank holidays.
Complete delivery information is available in our Shipping Policy.
10. Delivery addresses and failed delivery
You must provide an accurate and complete delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch begins.
If a parcel cannot be delivered because the address supplied was incomplete or incorrect, or because delivery was not accepted or collected, contact us so we can review the available options.
11. Risk and ownership
Responsibility for the product passes to you when it is delivered to you or to a person you identified to receive it.
Ownership passes to you after we receive full payment and the product is delivered.
12. Cancellations, returns and refunds
Avelqo offers eligible UK customers a 30-day free-return service. Contact us within 30 days after receiving the order and before sending a product back.
Approved refunds are issued to the original PayPal payment method within 10 working days after the returned product is received and inspected. We do not charge a restocking fee.
Full eligibility conditions and instructions are available in our Returns & Refunds Policy .
13. Faulty, damaged or incorrect products
If a product arrives damaged, faulty, misdescribed or incorrect, contact us promptly with your order number and details of the issue. Photographs may help us assess the problem.
We will provide an appropriate remedy in accordance with applicable consumer law. Nothing in these terms limits your statutory rights.
14. Our responsibility to you
We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a consumer purchase.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- breach of consumer rights that cannot legally be excluded.
15. Events outside our reasonable control
We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as severe weather, transport disruption, carrier interruption, network failure, industrial action or government restrictions.
We will take reasonable steps to minimise the effect and communicate with affected customers where appropriate. Your statutory rights remain unaffected.
16. Website use and intellectual property
The Avelqo name, website design, written content, graphics and original product imagery may be protected by intellectual-property rights.
You may use the website for personal shopping and information. You must not copy, republish, commercially exploit, interfere with or attempt to gain unauthorised access to the website or its systems.
17. Personal information and cookies
Information about how we handle personal data and website cookies is available in our:
18. Changes to these terms
We may update these terms to reflect changes to our services, business practices or legal obligations. The version that applies to an order is normally the version published when that order is placed.
19. If part of these terms is invalid
If a court or relevant authority finds any provision invalid or unenforceable, the remaining provisions will continue to apply.
20. Governing law and disputes
These terms are governed by the laws of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory protections and rights to bring proceedings available to you under applicable law.
Please contact us first if you have a complaint so that we have an opportunity to resolve it.
21. Contact information
Avelqo
Operated by Harmer Yuwalin, Sole Trader
16 Grant Close
Manchester, M9 8HY
United Kingdom
Email:
support@avelqo.shop